1. Who we are
Switchboard is operated by Sam Webster, an individual based in the United Kingdom (“we”, “us”, the “Operator”). You can reach us at privacy@sam.web.tr.
2. What the Service is
Switchboard is a browser-based toolkit for IT and managed-service-provider (MSP) technicians. It has two parts:
- Public tools— a set of networking and diagnostics utilities (DNS, TLS, WHOIS/RDAP, CIDR, encoders, reference lookups, a vulnerability feed and similar) that anyone may use without signing in.
- The internal workspace— identity, mail-flow, endpoint and investigation tooling, dashboards and runbooks, available only to authorised technicians after signing in with a work Microsoft 365 account.
The tools are provided to help qualified technicians do their work. They are aids, not a substitute for your own professional judgement.
3. Accounts and access
- You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service.
- Access to the internal workspace requires sign-in via Microsoft Entra ID (Microsoft 365 single sign-on). You must only sign in with an account you are authorised to use, and only on behalf of an organisation that has been enrolled in the Service. “Enrolment” means an organisation’s administrator has completed the Microsoft admin-consent flow and we have granted access; an “authorised technician” is a person that organisation permits to use the workspace on its behalf. We may agree separate enrolment terms with an organisation, which prevail over these terms for that organisation to the extent of any conflict.
- You are responsible for activity that occurs under your account. Keep your credentials secure and tell us promptly if you believe your account has been compromised.
- Access may be granted, restricted, suspended or removed at our discretion — for example where an account is disabled, where access is no longer authorised, or to protect the Service.
4. Acceptable use
You agree that you will not:
- use the Service to probe, scan, test or interact with any system, network, domain or account that you do not own or are not authorised to administer or assess;
- use the tools to facilitate unauthorised access, attacks, or any unlawful, harmful or deceptive activity;
- submit content that you are not permitted to share, including personal data or confidential information you have no lawful basis or authority to process;
- overload, disrupt or attempt to bypass the Service’s rate limits, access controls or security measures, or use automated means to call it at abusive volume;
- resell, sublicense or pass off the Service as your own, or reverse-engineer, decompile or disassemble it — except to the limited extent the law permits and that right cannot be excluded (for example, decompilation for interoperability under section 50B of the Copyright, Designs and Patents Act 1988), and provided you first ask us whether we can supply the information you need.
Several tools work by sending the input you provide to third-party diagnostic services (for example public DNS resolvers, RDAP registries and vulnerability data sources) so they can return a result. You are responsible for ensuring you are entitled to submit that input and to have it processed in that way. See the Privacy Policy for which services receive what.
5. Use on behalf of customers
When you use the internal workspace in the course of providing IT or managed services, you do so under the authority of, and on behalf of, the organisation you work for and the customer whose systems you are working on. You confirm you have the necessary authorisation for those actions. Administrative activity in the internal workspace is recorded in an audit log for security and accountability (see the Privacy Policy).
Where we process personal data on an enrolled organisation’s behalf, we act as its processor under a written data processing agreement meeting Article 28 UK GDPR. An organisation can request that agreement at privacy@sam.web.tr; it governs our handling of that data and prevails over these terms to the extent of any conflict about it.
6. Information and results
Results from the tools (including diagnostics, vulnerability and status information, and reference data) are provided for general informational purposes and may be incomplete, out of date, or sourced from third parties we do not control. Do not rely on them as the sole basis for a decision with security, legal or operational consequences. Verify before you act.
7. Intellectual property
The Service, its design, code and original content are owned by the Operator or its licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these terms. Third-party names, logos and data referenced in the tools belong to their respective owners and are used for identification only.
If you send us feedback, suggestions, bug reports or other content — including any runbook or checklist content you author in the workspace — you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, store and incorporate it into the Service. Please don’t send us anything confidential, or anything you aren’t free to share on this basis.
8. Third-party services
The Service relies on, links to and exchanges data with third-party services (for example Microsoft, our hosting and database providers, and the public diagnostic and data sources listed in the Privacy Policy). We are not responsible for those services, their content or their availability, and your use of them may be subject to their own terms.
9. Availability and changes
The Service is provided on an “as available” basis. We may change, suspend, limit or discontinue any part of it — including individual tools — at any time, with or without notice. We do not guarantee that the Service will be uninterrupted, error-free, or that results will be accurate or current.
10. Disclaimer of warranties
To the fullest extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under the law of England and Wales.
11. Limitation of liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.
Subject to the paragraph above, and so far as the law permits, the Operator will not be liable for any indirect or consequential loss, or for any loss of profits, revenue, data, goodwill, business or anticipated savings, arising out of or in connection with your use of (or inability to use) the Service.
Subject to the first paragraph above, our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the greater of (a) the total fees you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) GBP 100. The Service is currently provided free of charge, so no fees are payable and limb (b) applies.
12. Indemnity
You agree to indemnify the Operator against third-party claims, and reasonable costs and expenses (including legal fees), to the extent they arise from your deliberate or negligent breach of these terms or your deliberate or negligent misuse of the Service — including using the tools against systems or data you were not authorised to act on. This does not apply to good-faith mistakes made while using the Service as intended, and is reduced to the extent the claim is caused by our own breach or negligence.
13. Suspension and termination
We may suspend or terminate your access immediately if you breach these terms or if we consider it necessary to protect the Service, its users or third parties. You may stop using the Service at any time. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability and governing law) will continue to apply.
14. Changes to these terms
We may update these terms from time to time. The “last updated” date at the top of this page shows when they last changed. Minor changes take effect when posted. For material changes we will give reasonable advance notice — by a notice on the Service or, where we hold contact details for an enrolled organisation, by email to it — and they take effect on the date stated in that notice. Continuing to use the Service after a change takes effect means you accept the updated terms; if you do not agree, stop using the Service.
15. Governing law and disputes
If a dispute arises, we both agree to try to resolve it informally first: contact us at privacy@sam.web.trwith the details, and we will try in good faith to reach a resolution within 30 days before either of us starts court proceedings. This does not prevent either of us from seeking urgent injunctive relief.
These terms, and any dispute arising out of or in connection with them or the Service, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that we may seek injunctive relief in any appropriate jurisdiction.
16. Contact
Questions about these terms? Email privacy@sam.web.tr.